A few days ago, a batch of special goods, plastic roll film, was successfully inspected at the container inspection center of Qunmeng International Logistics Company. With exquisite craftsmanship and warm service, the company has successfully "circled customers".
Since the launch of the "Spring Rain Action", Qunmeng International Logistics Co., Ltd. has carried out in-depth market visits with keen insight and positive pioneering spirit. They learned from the customer that the plastic roll film goods are difficult to handle by forklifts due to their special materials and different specifications, and they are prone to scraping and damage when inspecting in some ports, resulting in a significant extension of the delivery cycle of the goods and fluctuations in market supply. In response to this pain point, the international logistics company has made multi-dimensional efforts in market development, loading and unloading technology, and "one-stop" service, and successfully attracted customers to transport such goods to Tianjin Port (600717) for inspection and won high praise from customers.
They bring together business, technical, and security people to brainstorm. Communicate closely with customers and propose solutions that meet customer needs; According to the characteristics of the goods and the operation process, improve the loading and unloading process, and upgrade the work attachments; Investigate hidden dangers from all aspects of operation to ensure the safety of operation. They delve into the characteristics and processes of plastic roll films. After many simulation experiments and field tests, it was finally decided to use the "rod lifting method" for on-site operation of plastic roll film. The gravity of the goods is evenly dispersed by lifting the rod to avoid the scratching phenomenon caused by uneven local force. At the same time, the lifting rod is used to cooperate with the forklift to optimize the overall center of gravity distribution of the forklift, greatly enhance the stability of the forklift during operation, and fundamentally eliminate the hidden danger of vehicle rollover.
At the same time, they provide customers with "one-stop" professional services, and arrange experienced on-site personnel to follow up the whole process to ensure that the inspection work is carried out efficiently; Provide customers with an online platform, which can query container dynamics in real time and make online appointments for inspection plans; Set up a special telephone line to facilitate customers to get in touch with business personnel at any time to understand the progress of the inspection and the problems encountered. This efficient tripartite cooperation model allows customers to truly feel the professionalism and convenience of Tianjin Port.
This intimate service not only solves the long-term problems for customers, but also brings new business growth points for international logistics companies, and is expected to add about 1,000 TEU import containers every year. According to statistics, after the launch of the "Spring Rain Action", the company's consultation volume soared by 45%, and the number of new customers signed increased by 9. In the future, the company will continue to uphold the core values of "people-oriented, quality first, customer-oriented", continuously optimize the loading and unloading process, improve service quality, expand the market area, and provide more customers with safe, efficient and high-quality inspection services.